Blog — customer service

Celebrate Women's Month With Us!

Posted by Amy Yang on March 01, 2019

We celebrated Women's Month with Ladies of Paradise last night for an evening of self-care through tarot, nail art, do-yourself cookie decoration, CBD massages, an awesome give-away, and an amazing amount pf love and laughter!

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That's A Wrap :
Our Favorite Customer Moments From 2018

Posted by Victoria Nelthropp on December 28, 2018

Every year we get tons of suggestions, praise, constructive criticism, and our favorite - personal stories of love, sex, craft, and how our kits have impacted relationships of all types! So we decided to share some of our favorites with you!

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Clone Wars and Ph.D's in Advanced Genetics—We Did It so You Don't Have To!

Posted by Todd Jarnagin on January 14, 2015

As you might expect, we get our share of strange and humorous emails at Clone-A-Willy. Here's a real email we received and some thoughts on it.

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Everyone Deserves a Todd

Posted by Todd Jarnagin on January 02, 2015

As you might expect, we get our share of strange and humorous emails at Clone-A-Willy. Here's a real email we received and some thoughts on it....

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Crumbs, Penis Pumps and Sex Toy Designs

Posted by Todd Jarnagin on December 05, 2014

As you might expect, we get our share of strange and humorous emails at Clone-A-Willy. Here's a real email we received and some thoughts on it. 

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Oh No You Didn't!

Posted by Todd Jarnagin on November 19, 2014

As you might expect, we get our share of strange and humorous emails at Clone-A-Willy. Here's a real email we received and some thoughts on it. ...

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Seven Questions with Todd, Customer Service Superstar & Mighty De-escalator

Posted by Bold Apps on December 11, 2013

1) What is your job with Empire Labs, and how long have you worked here? I've worked for the company since 2004 and I've been in charge of customer care and quality control since 2007. 2) What is the most unusual customer care experience you've had? I once had a...

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